October 11, 2022
At the end of the workday, employees clock out, but the need for building security is ever-present.
The question of how to protect a facility after hours is a problem that organizations tackle in different ways. Some hire onsite patrol officers; others have traditional intrusion detection methods, such as alarms that notify the local authorities if a door is opened.
Rhombus Alarm Monitoring provides the best of both worlds. It combines automatic, AI-based security alerts with live professional monitoring. This balance of automaton and human discretion is a cost-effective way for any organization to increase after-hours security without relying on security guards or dedicated personnel.
In this article, we’ll cover the top benefits of Rhombus Alarm Monitoring:
To mitigate an emergency situation, there are three main phases:
Rhombus Alarm Monitoring improves all stages of emergency response.
When a security alert triggers, professional monitoring agents investigate the situation via live video feeds and AI analytical tools.
Early threat detection allows you to minimize the damage a perpetrator may do and prevent escalation. It can mean stopping theft, property damage, assault, and more.
Rhombus’ AI analytics provide immediate threat detection. The system continuously monitors your environment and issues automatic alerts for unwanted activity. This includes the real-time detection of:
When unusual activity is detected, Rhombus automatically sends an alert in real time, allowing you to take action as quickly as possible.
Threat assessment is where the benefits of live human monitoring shine. When Rhombus Alarm Monitoring is active, Rhombus’ AI-based alerts are routed to professional monitoring agents.
Upon receiving a security alert, the agent will quickly investigate using the Rhombus cameras and platform. Because Rhombus has 100% native remote access, agents can view live and historical video footage from anywhere in the world.
Through video verification, agents assess what’s happening and make an informed decision on the correct course of action.
When a threat or security breach is verified by a live agent, the agent will text/call the organization’s emergency contact list.
When it comes to emergency response, it’s a massive advantage to have a live professional use their intelligence and discretion to determine the proper next steps.
Traditional alarm systems lack a way to modulate the level of response based on what’s actually occurring. With Rhombus Alarm Monitoring, agents are set up with the tools, knowledge, and technology to execute the best course of action for your organization. They can:
When a threat is verified, agents are able to dispatch emergency services and share detailed contextual information.
At what point does unusual behavior become suspicious?
When a security alert is triggered after hours, it may be harmless—or a crime in progress. With Rhombus Alarm Monitoring, a live agent uses video verification to investigate and determine whether or not to involve the authorities.
If the potential threat turns out to be benign, the agent will dismiss the threat case as a false alarm. Reducing false alarms reduces confusion, hassle, stress, and possible fines.
Live video verification allows agents to continue to monitor a developing situation. For example, if an unauthorized vehicle enters and parks on a business’ property, the driver may be lost, or about to commit a burglary.
Rhombus Alarm Monitoring ensures that the ‘Vehicle Detected’ security alert is routed to an agent. The agent can monitor the situation and make an informed decision. Through Rhombus security cameras, they can watch to see what happens and decide to intervene. They may dismiss it as a false alarm, call your emergency contacts to obtain more context, or escalate and dispatch the local police.
In an emergency situation, knowledge is power. When a security alarm goes off, how do you get critical information to first responders as quickly as possible?
Rhombus Alarm Monitoring makes it easy to share site visibility and threat case data with the authorities. Secure sharing is built into the system; agents can provide crucial contextual information in seconds.
To aid emergency response, agents can share:
Manage security incidents, escalate threat cases, share essential information, and more from the Rhombus Console.
After an incident, an internal review of the event may be warranted. With traditional systems, sharing this information is difficult and time consuming.
Rhombus makes sharing case documentation fast and automatic. Easily share the entire threat case history, complete with audio and video clips, with the executives and authorities who need it.
A significant advantage of live monitoring is that monitoring agents have the opportunity to deescalate a threatening situation. Once the police are dispatched, it will take time for them to arrive onsite. During that time, massive theft or property damage can occur. De-escalation minimizes these losses and, in some cases, avoids them entirely.
When paired with the Rhombus A100 Audio Gateway, Rhombus Alarm Monitoring provides a powerful way for organizations to deescalate threats and minimize damage.
Rhombus Alarm Monitoring is ideal for organizations that want to increase after-hours safety and gain peace of mind that their facilities are protected 24/7. By leveraging AI-based alerts and alarm monitoring professionals, you can respond to potential emergencies quickly and efficiently while avoiding the pitfalls of false alarms.
Alarm Monitoring is available for purchase in the US. Please reach out to your preferred Authorized Rhombus Reseller or our sales team for more information.
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