Rhombus and Glimpse Partner to Provide Restaurant Owners with Valuable Insights
October 25, 2023
At Rhombus, we are committed to bringing innovative and valuable solutions to our customers. We believe that partnerships are essential to enhancing the capabilities of our solutions and providing you with the best possible tools for your business. Today, we are excited to announce our exciting partnership with Glimpse, a leading restaurant analytics organization. This integration will allow Rhombus customers to pull their video and generate different reports that will help them improve their operations and increase profitability. Together, we are unlocking a new level of insight and intelligence for restaurant owners.
Benefits of the Partnership
- Comprehensive Analytics: Glimpse's powerful algorithms and analytics tools transform raw video data into actionable insights. You can gain valuable information about lost sales in your bar or kitchen, customer behavior, staff performance, and overall restaurant operations.
- Customized Reports: Glimpse generates customized reports tailored to your specific needs. Whether you're interested in sales optimization, foot traffic, peak hours, or customer engagement, Glimpse can create reports that provide you with the data you need to make informed decisions.
- Boosted Efficiency: Glimpse's insights help you optimize your operations. Make informed decisions about staffing, inventory management, and marketing strategies to enhance efficiency and profitability.
- Increased Customer Satisfaction: Understanding your customers better leads to improved service, which in turn results in higher customer satisfaction. Happy customers are more likely to become repeat customers.
A fast casual restaurant owner wants to improve their customer experience. They decide to use the Rhombus and Glimpse integration to track customer dwell times, food and drink production times and sales accountability in different areas of the restaurant. The restaurant owner connects their Rhombus account to Glimpse and selects the cameras that they want to use for the integration. Glimpse then begins to generate reports showing customer traffic counts, times and sales accountability in different areas of the restaurant.
The restaurant owner reviews the reports and sees that customers are spending a lot of time at the checkout counter, and actual sales were unaccounted for. This leads the restaurant owner to realize that they need to add more staff to the checkout line. The restaurant owner adds more staff to the checkout line and reviews the Glimpse reports again. They see that customer dwell times at the checkout counter have decreased, and more sales are being generated as all items are accounted for and service times have decreased. This tells the restaurant owner that they have successfully improved the customer experience, and in turn generate more sales.
The Rhombus and Glimpse partnership is a game-changer in the world of restaurant analytics. With this integration, Rhombus customers can gain unprecedented insights into their operations and make data-driven decisions to improve efficiency, profitability, and customer satisfaction.
We encourage you to try out the Rhombus and Glimpse integration today and see how it can help you improve your restaurant business.