Rhombus Systems was just what we needed. Something that's easy to implement, easy to use, and easy to manage. It really improved the way we manage our restaurants.
Parker Hospitality is a company that conceptualizes, develops, and manages a portfolio of restaurants in Chicago, IL. They currently use video security to oversee and manage operations for three restaurants. The CEO wanted to replace his outdated system with a modern solution that would make it possible to see what was going on at his multiple locations from a single console.
As Parker’s restaurant portfolio grew, it became increasingly difficult to deal with their existing video security system, which was based on a traditional DVR system.
Their existing system did not allow for remote access and had trouble scaling. If the CEO, or his management team, wanted to view footage, it required someone to be at the restaurant to view it. This made their system a burden to deal with and shifted the team’s focus away from other important tasks that would contribute to the business’s growth.
The CEO wanted a solution that was scalable, easy-to-use, and had remote access so that he, or his team, did not have to physically be at the restaurant to view the footage.
We worked alongside the CEO to develop a strategy that aligned with his budget. Within a month, we helped Parker Hospitality quickly implement 15+ cameras across their multiple locations in the heart of Chicago. Setting up and installing the cameras was stress-free, and his team was able to master the web and mobile apps with ease.
Parker Hospitality gained a cloud-managed video security system that made it possible to monitor multiple restaurant locations from a single console. The CEO loved seeing everything that was going on at all of his restaurants from a browser or mobile device. By adopting our modern solution, the CEO was able to make video security work with his schedule and not against it. Parker Hospitality gained a powerful tool that provided more flexibility and visibility in all aspects of the business from employee accountability to customer experience.
We worked with the CEO to identify key problems with the existing system to guarantee Rhombus would solve all of them. We created a custom strategy to help Parker Hospitality get the most out of our solution. We help set-up video walls so they can easily see what’s going on across all locations and trained their team on how to effectively use the system and its features, including setting up role-based access, intelligent search, and region search.